FAQs

1. What is Wearchicly?

Wearchicly is an online store dedicated to offering high-quality fashion products for our customers. We are passionate about delivering stylish, comfortable, and affordable options for everyone.

2. How can I contact Wearchicly?

You can reach our customer support team using the following contact details:

  • Phone: +44 7893 929295
  • Email: support@wearchicly.com
  • Business Address: 17 Deardengate, Haslingden, Rossendale BB4 5QN, United Kingdom

3. What are your business hours?

  • Monday to Friday: 08:00 AM - 05:00 PM (GMT)
  • Saturday and Sunday: Closed

4. How do I place an order?

Placing an order on Wearchicly is simple! Just follow these steps:

  1. Browse our website and add the items you want to your cart.
  2. Once you're ready to check out, click on your cart and proceed to the checkout page.
  3. Enter your shipping and payment details.
  4. Review and confirm your order. We'll take care of the rest!

5. Do you offer free shipping?

Yes, we offer free shipping within the United Kingdom on all orders!

6. What is your handling time?

Our handling time is 1-2 business days, from Monday to Friday. Orders are processed and shipped as quickly as possible.

7. How long will it take to receive my order?

  • Transit Time: 2-4 business days (Monday to Friday) depending on your location within the UK.
  • All orders placed before 6:00 PM (GMT) will ship the same day.

8. What is your cut-off time for same-day shipping?

Orders placed before 6:00 PM (GMT) will be shipped out the same day. Any orders placed after 6:00 PM will be processed the next business day.

9. Do you ship internationally?

At this time, we only offer shipping within the United Kingdom. We are working on expanding our international shipping options in the future.

10. What is your return policy?

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

11. How do I start a return?

To begin the return process, please contact us at support@wearchicly.com. Our team will guide you through the steps to return your item.

12. Where do I send my return?

All returns must be sent to the following address:

  • Return Address:
    17 Deardengate, Haslingden, Rossendale BB4 5QN, United Kingdom

13. Who pays for return shipping?

  • Defective Products: If the product is defective, we will provide you with a free return shipping label.
  • Customer Remorse: If you're returning an item for any other reason (e.g., wrong size, change of mind), the return shipping cost will be your responsibility.

14. How do I get a return shipping label for a defective product?

If you’re returning a defective product, we’ll email you a return shipping label once we’ve confirmed the issue. You can download and print the label to send the item back to us.

15. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other payment methods (such as Apple Pay, Google Pay) may be available at checkout.

16. Is it safe to shop on your website?

Absolutely! Your privacy and security are very important to us. We use encryption and secure payment gateways to ensure your personal and payment details are safe.

17. Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account will allow you to track your orders, save shipping information, and enjoy a faster checkout process for future orders.

18. How do I create an account?

Simply click on the “Sign Up” or “Create Account” button at the top of our website and fill in the required details to get started!

19. How do I track my order?

Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track your order directly on the carrier’s website.

20. Can I change or cancel my order after placing it?

We strive to process orders quickly, but if you need to make changes or cancel your order, please contact us immediately at support@wearchicly.com. We will do our best to accommodate your request before the order is shipped.

21. Do you offer gift cards?

At the moment, we do not offer gift cards. However, we’re constantly working to expand our services, and gift cards may be available in the future.

 

Got More Questions?

If you couldn’t find the answer you were looking for, don’t hesitate to reach out to our customer support team. We’re happy to help!